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Terms and Conditions

When using this website or placing an order please remember you are agreeing to the Terms and Conditions set out here.


Please read them carefully as your use of the website and any order placed is only accepted on the basis that you agree to these terms and conditions, there are NO exceptions.

ORDER PROCESSING


Our system will send notifying you of your order status - these emails may contain tracking information, so please read them.

ORDER STATUS

Processing - we have received your order and are processing it.

Dispatched - we have dispatched your order and you should expect your order in accordance with our estimated delivery times below. There may be tracking information in this email.

DISPATCH TIMES

We will endeavour to process your order as quickly as possible. Please check your email for a dispatch email.

DELIVERY TIMES

NORMAL DELIVERY SERVICES

Working Days are Monday to Friday, excludes English public holidays.

Delivery usually takes between two and three working days in the UK, between eight and ten working days to mainland Europe, between ten and twenty working days to the USA and between ten and twenty eight working days to the rest of the world, depending on the destination.

However, you should allow 28 days for delivery outside of the UK as items may be held in Customs either pending payment of any duty or taxes or they may just be awaiting clearence.

The delivery cost includes packaging.

Generally, items weighing less than 2kg are sent by Royal Mail and items over 2kg are sent by our Courier, UPS, but this is not always the case.

UPS WILL require signature and are NOT permitted to leave the item without a signature.

We're sorry but we cannot give you the estimated time of delivery, UPS say anytime between 07:30 and 19:30. You will receive an email from UPS, please check it as it contains the tracking information. 

UPS have Collection Points in thousands of locations through-out the UK. There is generally one within two miles of where the delivery address. Where no-one is available to accept the delivery at the delivery address, UPS may, at it's discretion, take the package to a Collection Point. Please check your tracking information. If you register for with UPS you can manage your deliveries from UPS automatically. Please check the UPS website for details.  

Highlands and Islands - The following post codes are inside this area for delivery purposes: IV3-IV40, IV52-52, IV63, KW1-KW4, PA20-PA40, PH19-PH40, PH50, ALL HS, IV41-IV51, IV55-IV56, KA27, KA28, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH41, PH43, PH43, PH44 AND ALL ZE... 

These services is ONLY available to UK Mainland addresses.

Generally tracking numbers are contained in your dispatch email or will be emailed separately by the Couriers and Royal Mail.

FAILED DELIVERIES

Where goods are returned to us because you, the customer, did not collect the package from our delivery agent, for whatever reason. We reserve the right to charge for delivery again. The minimum fee shall be £10.00.  

INTERNATIONAL ORDERS OVER 2KG

We require a contact telephone number to ship items internationally by Courier. If you do not supply a telephone number your order may be delayed.

CUSTOMS DUTIES AND CHARGES

For items sent outside of the EEC Tax Area, we will not charge VAT. However, you will be liable for any local taxes and customs duties or charges at the destination country.

Returns Policy

If you are not happy with your purchase for any reason, please return the item(s) to us at the address below and e-mail us to tell us about your reasons for doing so.

We require a copy of the original invoice.

You can return items within 30 days of dispatch. Your statutory rights are NOT affected.

Returns
DoctorMX5
Unit 12, Woodmans Farm
Curdridge Lane
Southampton
Hampshire
SO32 2BH

e-mail: info@doctormx5.com

Sorry, but we can't refund the carriage costs for unwanted items. This policy does not affect your UK statutory rights.

Cancellations

Should you wish to cancel your order, please do so prior to us shipping the item. We will refund you directly once we have processed your request. This usually take one working day but is often less.

If the goods have been dispatched, pl;ease use the Returns Policy above.

Your statutory rights are NOT affected.

Return of faulty items

In the unlikely event of being sent a faulty item please email us and return it to the above address with a description of the fault. Where an item has been returned and is proved faulty within 14 days of purchase we will provide a full refund including the cost of postage.

Non Delivery or Lost Orders

Orders will not be consifdered lost in shipping until they have been missing for at least five days for UK deliveries or 28 days for International deliveries. Additionally, you may be required to check with your local postal service or couriers before any replacement is sent. You will also be required to assist us in making a claim against the delivery company.


Refunds

Refunds will be made within 14 days and in the same form as the original charge (cheque/cash/credit/debit card/paypal).

Exchanges

We will be happy to exchange any items you are not completely satisfied with providing they are returned to us within 30 days of delivery. Please e-mail info@doctormx5.com for more info. Sorry, but we won't be able to refund your return postage cost for an exchange.

Damaged Items

All our items are carefully packaged before dispatch. However, accidents can sometimes happen. If your order is damaged on delivery, please inform the courier if applicable and if you are accepting the item note on the couriers manifest that the package was damaged and contact us immediately, Any claim for goods damaged in transit MUST be made within 48 hours of delivery. Please keep all packaging for inspection at the delivery address if required.

Currency

All prices are displayed in GBP (Great Britain Pound Sterling). You can select to display prices in Euros or US $. Prices displayed in Euros or US Dollars are an indication only, based on the current exchange rate, your payment card will be billed in GBP.

 

General Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

We do servicing and MOTs too!